1. OBJECT OF THE CONTRACT / SCOPE OF APPLICATION

The contract for the rental of rooms, halls and spaces, as well as the purchase of other deliveries and services, is concluded with the written confirmation of the customer or implicitly. A reservation made on the day of arrival is binding upon acceptance by VLT.

Changes to the contract are only binding on VLT once they have been confirmed (in writing). Unilateral changes or additions to the contract made by the customer are not valid. The extension of the rental period for rooms made available and their use for purposes other than accommodation require the prior written consent of VLT.

2. SERVICES

The services provided for in the contract depend on the reservation made by the customer and confirmed. Subject to other contractual provisions, the customer is not entitled to a specific room.

If, despite a confirmed reservation, no room is available in the VLT establishment, VLT will inform the customer in good time and offer an equivalent replacement room in an establishment of comparable or higher category located nearby. Any additional costs incurred by the replacement room will be borne by VLT. If the customer refuses the replacement room, VLT will immediately reimburse the customer for the services already provided (e.g. payment in advance). The customer has no other claim, provided that the replacement accommodation is equivalent.

3. DURATION OF USE

Subject to other provisions, the customer has the right to use the rented premises from 4 p.m. on the agreed day of arrival until 10 a.m. on the day of departure. If the customer wishes to keep the room after 10 a.m., he/she must make a request to VLT.

Subject to VLT's availability, late check-out will be granted. Additional charges may apply. The guest's contractual claims to extend the normal use of the premises are not justified; the right to claim damages remains reserved. In the event of late departure, VLT reserves the right to remove the guest's personal belongings from the room and store them in an appropriate area of the establishment against payment.

4. PRICES / OBLIGATION TO PAY

The prices quoted by VLT are in Swiss francs (CHF) and include the statutory VAT. The customer is obliged to pay VLT's agreed or valid prices for the provision of the room and other services. This also applies to the orders of his/her companions and visitors. Any statutory increases in taxes occurring after the conclusion of the contract shall be borne by the customer. Prices in foreign currencies are given as an indication and are calculated according to the current exchange rate. The valid prices are always those confirmed by VLT; any exchange costs are borne by the customer.

If the deposit is not paid or if the credit card guarantee is not provided in good time, VLT may cancel the contract (including all promised services) immediately (without notice) and charge cancellation fees. VLT is entitled to issue the customer with an invoice or interim invoice for its services at any time.

The final invoice includes the agreed price plus any surcharges due for additional services provided by VLT to the customer and/or accompanying persons. Subject to other agreements, the final invoice must be paid at the latest at check-out on the day of departure, in Swiss francs, in cash or by an accepted credit card. 

5. TOURIST TAX

In accordance with the regulations in force in the canton of Vaud, the commune of Ollon applies a tourist tax for each overnight stay. The amounts are as follows

• CHF 3.80 per night per adult (aged 16 and over).
• CHF 1.90 per night per child (aged 6 to 15).

 

Certain exemptions may apply depending on the municipal regulations in force.  

Tourist tax is charged in addition to the price of the reservation and is payable on site, at the time of the stay. 

6. TERMINATION BY VLT

VLT is entitled to terminate the contract at any time with immediate effect for objectively justified reasons by means of a unilateral written declaration. Objectively justified reasons are, for example, the following:

An advance payment has not been made or a guarantee has not been provided within the period set by VLT;

Force majeure or other circumstances beyond the control of VLT that make it objectively impossible to perform the contract;

Rooms booked or used with a misleading or false indication, for example with regard to the identity or personal details of the customer or the purpose of the use or stay;

VLT has good reason to suppose that the use of the agreed services may harm the smooth running of its business, the safety of other customers or the reputation of VLT;

The customer has become insolvent (bankruptcy or unsuccessful seizure) or has stopped making payments;

The purpose or reason for the stay is illegal. 

The Site may contain technical, typographical or other inaccuracies or errors in connection with the information published on the Site, including, without limitation, the rates, charges or availability applicable to the transaction. VLT assumes no responsibility or liability for any such errors, inaccuracies or omissions. VLT reserves the right not to honour any reservations or information affected by such errors, inaccuracies or omissions. VLT has the right to make changes, corrections, cancellations and/or improvements to information or bookings based on such information at any time, including after the booking has been confirmed.

Cancellation by VLT for the aforementioned reasons does not give rise to any compensation for the customer and payment for the services booked remains due in principle. 

7. CANCELLATION OF RESERVATION / CANCELLATION CHARGES

Cancellation of a reservation requires the written agreement of VLT. Failing this, the agreed price must be paid, even if the customer does not use the contractual services. In the event of a no-show, the entire stay will be invoiced.

The date of receipt of the written cancellation by VLT serves as the reference date for invoicing cancellation costs. This applies to both letters and e-mails.

If the customer cancels the contract without an approved cancellation, or if the customer moves house or terminates certain booked services, VLT may charge the cancellation fees stipulated in the booking confirmation. 

8. EARLY DEPARTURE

If the customer leaves earlier than planned, VLT is entitled to charge 100% of the total services booked.  

9. STAY

The hotel room is reserved exclusively for the registered customer. The transfer of the room to a third party or its use by an additional person requires the written agreement of VLT.

By signing a contract, the customer acquires the right to the usual use of the rented rooms and the establishment's facilities by all persons who have made a reservation, which customers may use normally without special conditions, as well as the usual service. Guests are obliged to exercise their rights in accordance with the establishment's regulations and/or instructions for guests (house rules).

The room key issued by VLT remains the property of VLT and allows access to the room 24 hours a day. Any loss of the key must be reported immediately to reception. 

10. ITEMS BROUGHT BY THE CUSTOMER

VLT is not responsible for the loss, disappearance or damage of items brought in, except in the event of gross negligence or intent on its part. It is the customer's responsibility to insure the items brought in.

11. LIABILITY

VLT is not liable to the customer in the event of slight or moderate negligence within the scope of the law and is only liable for damage caused intentionally or by gross negligence. If VLT's services show defects or malfunctions, VLT will endeavour to remedy them after the customer has immediately reported them. If the customer fails to notify VLT of a defect in good time, he or she is not entitled to a reduction in the contractually agreed price. VLT is not responsible for items brought in by customers. VLT is not legally liable for services for which it has only acted as an intermediary for the customer. VLT declines all liability in the event of theft or damage to equipment brought in by third parties.

The client is liable to VLT for all damage and loss caused by the client, his/her companions or assistants or by participants in an event, without VLT having to prove its liability to the client.
 
VLT is not responsible for the loss, disappearance or damage of items brought in, except in the event of gross negligence or intent on its part. It is the responsibility of 
If a third party makes the reservation for the customer, the customer, as the person who made the reservation, is liable to VLT for all obligations arising from the contract. Nevertheless, the person making the reservation is obliged to provide the customer with all information relating to the reservation, in particular these general terms and conditions. 

12. DOGS

Dogs are not permitted on the property. 

13. LOST AND FOUND ITEMS

Lost items will be returned to their owner if the owner's identity is clearly established and if VLT knows the owner's home or work address. Shipping costs and risks are borne by the customer.

If there is any doubt as to the identity of the owner, the items will be returned to the local lost property office after the expiry of a twelve-month retention period.

14. OTHER PROVISIONS

Slanderous or prejudicial comments published on evaluation platforms (such as TripAdvisor) concerning the establishment's services, which are clearly defamatory and which VLT is able to refute, will be reported to the competent authorities. VLT reserves the right to claim damages and moral compensation.

15. ACCEPTED MEANS OF PAYMENT

Cash, TWINT, Maestro, Postcard, Visa, Mastercard, Reka.

16. CREDIT CARD INFORMATION

Credit card details are treated as confidential.

If a customer does not show up or cancels, a fee may be charged (see cancellation conditions). By accepting the terms and conditions of the confirmation, you authorise us to charge the amount to the credit card indicated.

17. PRIVACY POLICY

Customers may at any time object to the processing of their data, for example for canvassing and marketing purposes. 

18. PLACE OF JURISDICTION AND APPLICABLE LAW

In the event of any dispute arising from this contract, the parties elect domicile and jurisdiction at the registered office of VLT.

All contracts, reservations and, where applicable, any supplementary agreements and general conditions are governed exclusively by Swiss law. The place of performance and payment is the registered office of VLT.